Manager ServiceNow Workflow Applications
Mainz, Germany | full time | Job ID: 11817
About the role:
As Manager ServiceNow Workflow Applications, you will take ownership of strategic development, implementation, and continuous improvement of ServiceNow modules including Human Resources Service Delivery (HRSD), Workplace Service Delivery (WSD), and optionally Legal Service Delivery (LSD) and Procurement Service Management. Your mission is to align these systems with BioNTech’s business goals, enhance user experiences, and support our broader Enterprise Service Management (ESM) strategy. Collaborating with cross-functional teams, you will unify capabilities, drive platform adoption, and ensure system reliability to empower seamless workflows across the organization.
Your contribution:
- Define and communicate the vision, goals, and roadmap for ServiceNow Employee Workflow modules with a focus on autonomous workflows and agents
- Lead unification efforts across HRSD, WSD, LSD, and Procurement modules to ensure integration and workflow continuity without disruption
- Partner with internal stakeholders to identify use cases, co-design AI-driven workflows, and enable service owners to build prompts directly
- Drive continuous improvement of Employee Workflow modules to optimize usability, service levels, and system performance trends
- Support organizational change management by providing clear communication, training guidance, and documentation or successful platform adoption
- Oversee vendor management efforts including contract realization and service delivery coordination with implementation partners
- Lead a small external team to steer development efforts effectively
A good match:
- 5+ years of experience in product ownership or service management roles within IT or enterprise platforms
- Hands-on experience managing ServiceNow modules such as HRSD and WSD; additional experience with LSD or S2P is a plus
- Certified Implementation Specialist in relevant ServiceNow products is desirable
- Proven track record in platform migration projects and transitioning enterprise solutions successfully
- Familiarity with ESM environments or ITIL-based frameworks combined with strong Agile methodology expertise for managing product backlogs
- Expertise in defining roadmaps for ServiceNow Employee Workflow modules aligned with strategic objectives
- Ability to work collaboratively across IT teams, business stakeholders, and customer support functions
- Excellent communication skills paired with stakeholder management expertise to align IT solutions with business needs effectively
- Ability to capture complex requirements while championing manage-to-standard approaches
- Data-driven mindset for optimizing workflows through metrics and analytics insights
- Proactive problem-solving skills coupled with critical thinking to anticipate challenges
Your Benefits:
It's our priority to support you:
- Your flexibility: flexible hours | vacation account
- Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
- Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
- Your health and lifestyle: Company bike
- Your mobility: Job ticket | Deutschlandticket
- Your life phases: Employer-funded pension | Childcare
Apply now - We look forward to your application!
Apply to our Mainz, Germany location by sending us your documents via our online form. For any questions, contact our talent acquisition team on: + 49 (0) 6131-9084-1291 (Monday-Friday from 1 PM to 3 PM CET).
Job ID 11817 (please always specify if you have any questions)
By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.
Note for applications within Europe: Please note that if you wish to claim travel expenses incurred in connection with an in-person interview, we are obliged to carry out a sanctions list check*. This is carried out by our partner, HireRight. Travel expenses will only be reimbursed if this sanctions list check does not yield any matches. Reimbursement can be made provided that the check is successfully completed.
* Your first name, surname and date of birth will be processed for the sanctions list check. The legal basis for carrying out the sanctions list check for positions at BioNTech in Europe is BioNTech’s legitimate interest. Please note that BioNTech will not carry out the sanctions list check if no travel expenses are to be reimbursed. If you do not give BioNTech your consent to the sanctions list check, your travel expenses cannot be reimbursed. This will not affect your application.